Desperately need help with a tune order I placed a week ago.
The tune was supposed to arrive "48 hours or less" after I completed the tune form. As of today it's been a week since I completed the tune form and I have received nothing. I've sent the engineer "Aaron" two emails enquiring about the status of my tune. Nothing. No reply. I completed the customer service form on your web page asking about the status of my tune. Again, no response. My account says "Processing".
I really didn't want to take this to a public forum but I'm otherwise at a loss of what to do. I verified my credit card was charged so that's not the issue. I'm hoping you can help by providing at least some information. My order no. is 8781.
Thanks for any insight you can provide,
Ron
Sent from my iPad using Tapatalk
The tune was supposed to arrive "48 hours or less" after I completed the tune form. As of today it's been a week since I completed the tune form and I have received nothing. I've sent the engineer "Aaron" two emails enquiring about the status of my tune. Nothing. No reply. I completed the customer service form on your web page asking about the status of my tune. Again, no response. My account says "Processing".
I really didn't want to take this to a public forum but I'm otherwise at a loss of what to do. I verified my credit card was charged so that's not the issue. I'm hoping you can help by providing at least some information. My order no. is 8781.
Thanks for any insight you can provide,
Ron
Sent from my iPad using Tapatalk